FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
🚚 Shipping
Where do you ship to?
We currently ship within the UK only.
For international orders, please visit our Etsy shop.
How long does it take to make my order?
As everything is made to order, please check the individual product listing for current turnaround times. I always aim to be upfront about when your order will be ready to dispatch.
How long does shipping take?
UK parcels are sent via Tracked 48 and typically arrive within 3–5 working days after dispatch.
How do I track my order?
You'll receive an email with your tracking details as soon as your order is dispatched.
Please check for updates regularly so you're in when your parcel arrives.
Please note: if a parcel is unclaimed and returned to us, you will be responsible for the cost of redelivery, and refunds cannot be offered for uncollected packages.
↩️ Returns & Refunds
How do I return an item?
If your item arrives faulty or damaged, please contact us within 14 days of receipt and we'll arrange a return.
How long does it take to process my return?
Please allow 7–10 business days for the entire return and refund process, including shipping time. Refunds will be issued to your original payment method.
Can I exchange for a different item?
Because every item is custom-made to your chosen colours and specifications, we're unable to offer exchanges.
We also don't accept returns or refunds on international orders.
Please double-check your selections before placing your order — and if you have any questions about customisation options, just ask before you buy and I'll be happy to help!
What if my order arrives damaged?
If your order has been damaged in transit, please contact me within 14 days of delivery with a photo of the damage and I'll get it sorted for you straight away.
✂️ Custom & Personalised Orders
Can I request a custom design or personalisation?
Absolutely! Custom and personalised orders are very welcome. If you have something specific in mind, just get in touch before placing your order and I'll do my best to help.
You can reach me via the contact page.
Will I receive a proof before my item is made?
If you've requested a custom or personalised design, I'll be in touch to confirm the details before I start stitching.
For standard shop items, your order will be made as shown. If you have any questions about a design, please ask before ordering!
🎁 Orders & Gifting
Do you offer gift wrapping or gift messages?
All Number Six Designs orders are packaged with care, making them perfect for gifting.
If you'd like to include a personal message, please add it in the notes at checkout and I'll make sure it's included with your order.
How do I care for my embroidered item?
To keep your embroidery looking its best:
- Wash inside out on a cool cycle (30°C or below)
- Avoid tumble drying where possible — air dry instead
- Do not iron directly over the embroidery
- Do not dry clean
With the right care, your piece will stay beautiful for years to come.